Naomi Crisante Food Communications (NCFC) and foodcentric.com.au Privacy Policy

NCFC recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information under the Privacy Act 1988 (Cth). This document is our privacy policy and it tells you how we collect and manage your personal information. 

Collection of your Personal Information

When you visit our websites (naomicrisante.com.au or foodcentric.com.au), book a class, subscribe or purchase a product, we collect the personal information you give us such as your name, address, phone number and email address.

There are many aspects of the sites which can be viewed without providing personal information, however, for access to our newsletter subscription and for purchasing purposes, you are required to submit personally identifiable information. This may include but is not limited to your name, address, email, phone number, a unique username and password, or provide sensitive information in the recovery of your lost password. The website may also include sending “cookies” to your computer. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses and similar user metadata to analyse trends, administer the website and for similar purposes.

Use of your Personal Information

We only collect information for the purpose of managing subscriptions, classes and for purposes related to the purchasing of products. We may disclose your information to our suppliers, contractors, professional advisors or volunteers so far as necessary to operate and manage our services. 

All involved in these processes are required to respect the confidential nature of your personal details. We will not release your details to any third party unless it is for a purpose listed in this policy or we are required by law to do so. From time to time we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.

We do not transmit your personal information outside Australia, unless incidental to IT hosting and cloud data services in which case it is limited to data hosting arrangements and subject to standard service provider data privacy arrangements. 

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications.

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We do not provide your personal information to other organisations for the purposes of direct marketing.

Changes to this Privacy Policy

NCFC reserves the right to make amendments to this Privacy policy at any time. If you have any objections to the Privacy Policy, you should not access or use the site. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you on this website that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Accessing your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so please let us know. You can gain access to the information we hold about you at any time by contacting us or by checking your details on your membership page. If you feel the information we hold about you is incorrect please either use the online forms to correct it, or if that is not possible, contact us and we will correct your details immediately.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

Contacting Us

If you have any questions about this Privacy Policy and would like further information, please contact us by email .

Email: enquiries@naomicrisante.com.au